Refund Policy.
We stand behind iMplayer IPTV with a straightforward 24-hour money-back guarantee. Here's exactly how it works.
24-Hour Guarantee: If we cannot get iMplayer IPTV working on your device within 24 hours of activation, we will issue a full refund. No complicated process — just message us.
1. Eligibility for a Refund
You are eligible for a full refund if:
- You purchased a subscription and, after activation, our support team is unable to get the Service functioning correctly on a supported device within 24 hours of your credentials being issued; or
- You were charged in error or experienced a duplicate charge for the same order.
2. What Is Not Covered
Refund requests submitted outside the eligibility window described above, or arising from the situations below, are generally not eligible:
- Requests made more than 24 hours after activation, where the Service was functioning correctly during that period;
- Issues caused by insufficient internet speed, unsupported or heavily outdated hardware, or third-party app misconfiguration on your end that our team offered to help resolve;
- Change of mind after the Service has been successfully activated and used;
- Violations of our Terms of Service, including account sharing, reselling credentials, or exceeding your plan's connection limit;
- Partial refunds for unused time on longer-duration plans (Gold, Platinum, Exclusive) once the Service has been confirmed working.
3. Free Trial Option
If you're unsure whether iMplayer IPTV is right for you, ask our team about a 24-hour trial before purchasing a full subscription. This lets you test channel quality, app compatibility, and streaming performance on your own device risk-free.
4. How to Request a Refund
To request a refund, contact our support team within the eligible window via any of the channels below, and include your order details (name/number used at checkout and approximate purchase date):
Our team will first attempt to resolve any technical issue with you directly — most playback or setup problems are solved within minutes. If the issue cannot be resolved within the 24-hour window, your refund will be processed back to your original payment method.
5. Refund Processing Time
Once approved, refunds are typically processed within 3–10 business days, though the exact timing can depend on your payment method or bank. Cryptocurrency payments are refunded in the equivalent USD value at the time of the original transaction, sent to a wallet address you provide.
6. Chargebacks
We ask that you contact us directly before filing a chargeback with your bank or payment provider — most issues can be resolved faster this way. Accounts associated with fraudulent chargebacks will be permanently suspended.
7. Questions
If anything in this policy is unclear, or you'd like help troubleshooting before requesting a refund, our support team is available 24/7 via WhatsApp.